Privacy Policy

Who We Are

Rapid Relief Mobile IV, LLC provides mobile IV therapy services across the Dallas-Fort Worth metroplex and surrounding North Texas counties. You can reach us at (469) 218-5260 or info@rapidreliefmobileiv.com.

Information We Collect

Information you give us

Contact details, including your name, phone number, email address, and service address
Health information you provide during the health review, including medical history, medications, allergies, pregnancy status, and prior reactions
Booking details, including the service you selected, appointment times, and any notes you send us
Payment information, processed by our payment providers rather than stored by us
Anything you send us by text, email, phone, web form, or social media

Information collected automatically

Device and browser information, IP address, and general location
Pages visited, time on site, and how you arrived at our site
Cookies and similar technologies, described in more detail below

Information from third parties

We may receive information from our booking platform, our payment processors, our communications and form providers, and advertising or analytics platforms. Each of these providers has its own privacy policy governing how it handles your information.

Health Information

Health information you provide is used to determine whether the service you requested is appropriate for you, to deliver that service safely, and to keep a record of the care provided.

Access to health information is limited to the personnel who need it to provide or support your care. We do not sell health information, and we do not use it for advertising or marketing purposes.

How We Use Your Information

To schedule, confirm, and deliver your appointment
To conduct the health review before your visit and to provide care safely
To process payment and handle refunds or disputes
To communicate with you about your booking, including reminders and changes
To respond to questions, requests, and complaints
To improve our services, our website, and our scheduling
To send marketing communications where you have consented, which you can opt out of at any time
To meet legal, regulatory, tax, and recordkeeping obligations

Text Messages And A2P Consent

By providing your mobile number, you agree to receive text messages from Rapid Relief Mobile IV related to your appointment, including confirmations, arrival updates, and scheduling changes. Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP. Reply HELP for help. Opting out of marketing texts does not stop transactional messages about an appointment you have booked.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We share it only in these circumstances.

With the nurses and providers involved in delivering or reviewing your care
With service providers who operate on our behalf, including our booking platform, payment processors, communications and form providers, and hosting provider
Where required by law, regulation, subpoena, or court order
To protect the rights, property, or safety of our clients, our staff, or the public
In connection with a merger, acquisition, or sale of assets, subject to this policy

Cookies And Tracking

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how the site is used, and support advertising where applicable. We use analytics and tag management tools that may set their own cookies.

You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site function.

How Long We Keep Information

We keep information for as long as needed to provide services, meet legal and regulatory obligations, resolve disputes, and enforce our agreements. Health and treatment records are retained in line with applicable Texas requirements for records of that type.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Please do not send sensitive health details through social media messages or public channels. Use text, phone, or the health review form instead.

Your Choices And Rights

You can opt out of marketing emails using the unsubscribe link, or marketing texts by replying STOP
You can ask us what personal information we hold about you
You can ask us to correct information that is inaccurate
You can ask us to delete information, subject to our legal and recordkeeping obligations
Texas residents may have additional rights under the Texas Data Privacy and Security Act

To make a request, contact us at info@rapidreliefmobileiv.com or (469) 218-5260. We may need to verify your identity before acting on a request.

Children

Our website is not directed to children under 13 and we do not knowingly collect personal information from children under 13 online. Services provided to anyone under 18 require a parent or legal guardian to be present and to provide consent.

Third Party Links

Our site links to third party sites, including our booking platform and our social media pages. We are not responsible for the privacy practices of those sites and we encourage you to read their policies.

Changes To This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date. Continuing to use our services after a change means you accept the updated policy.