Terms of Service

Our Services

We provide mobile IV therapy delivered by licensed registered nurses at a location you choose within our service area. Services are wellness services. They are not emergency medical care and they are not a substitute for diagnosis, treatment, or ongoing care from your physician.

If you are experiencing a medical emergency, call 911.

Eligibility

You must be at least 18 years old to book services for yourself. Services provided to anyone under 18 require a parent or legal guardian to be present for the entire visit and to provide consent.

You must be able to understand the information provided, complete the health review honestly, and give informed consent. If our nurse determines at the time of the visit that you are not able to do so, they may decline to provide the service.

Health Review and Right to Decline

Every booking is subject to a health review before the visit. You agree to provide accurate and complete information about your medical history, medications, allergies, pregnancy status, and any prior reactions.

We reserve the right to decline or discontinue service at any time, including after arrival, if in the judgment of our provider or nurse the service is not appropriate or not safe for you. This includes situations involving intoxication, an inability to consent, undisclosed medical conditions, or an unsafe environment.

Providing inaccurate or incomplete health information may put you at risk and may result in service being declined without refund.

Booking and Appointments

Appointment times are provided as arrival windows rather than exact times. Traffic, weather, and prior appointments affect arrival
You are responsible for providing an accurate address and any access details, including gate codes and building entry information
You must be present and reachable during your arrival window
The location must be reasonably safe, accessible, and suitable for the service, with somewhere to sit for the duration of the visit
We may reschedule or cancel an appointment where circumstances outside our control make it unsafe or impractical to attend

Pricing and Payment

Current prices are published on our pricing page. Prices may change and the price that applies is the one in effect at the time of your visit.

Payment is due at the time of service. We accept FSA, HSA, credit, debit, Zelle, Cash App, and Venmo. Card transactions carry a 3 percent service fee.

We do not bill insurance. Any submission to an FSA, HSA, or insurance plan is your responsibility and we make no representation tha a service will be covered or reimbursed.

Additional fees may apply as set out on our cancellation and fee policy page, including after hours, out of area, and cancellation fees.

Cancellations, Rescheduling, and Refunds

Our cancellation terms and all fees are set out in full on our cancellation and fee policy page, which forms part of these terms.

Services already provided are not refundable. If you are dissatisfied with a visit, contact us and we will address it directly.

Text Messages and A2P Consent

By providing your mobile number, you agree to receive text messages from Rapid Relief Mobile IV related to your appointment, including confirmations, arrival updates, and scheduling changes. Message and data rates may apply. Message frequency varies.

You may opt out of text messages at any time by replying STOP. Reply HELP for help. Opting out of marketing texts does not stop transactional messages about an appointment you have booked.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.

Your Responsibilities

Provide accurate health information and update us if anything changes before your visit
Follow reasonable instructions from your nurse during and after the visit
Provide a safe environment, including control of pets where necessary
Do not record your nurse without their express consent
Treat our staff with respect. We may end a visit and decline future service in response to abusive behavior

Assumption of Risk

IV therapy carries risks, including but not limited to bruising, discomfort, swelling, inflammation at the site, infection, dizziness, and allergic reaction. By booking, you acknowledge these risks and accept them.

If you experience symptoms after a visit that concern you, contact your physician. If symptoms are severe, call 911.

No Guarantee of Results

We make no representation that any service will produce a particular outcome. Individual responses vary. Statements on our website describe how nutrients and fluids support normal body function and are not claims of treatment for any condition.

The services provided have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Limitation of Liability

To the fullest extent permitted by Texas law, Rapid Relief Mobile IV, LLC and its owners, employees, and contractors are not liable for indirect, incidental, special, or consequential damages arising from your use of our services or our website.

Intellectual Property

All content on this website, including text, images, logos, and branding, is owned by Rapid Relief Mobile IV, LLC or its licensors and may not be reproduced without permission.

Website Use